Best Order Management Tools for Small Online Sellers in Malaysia (2025)
Managing orders across multiple platforms is one of the biggest operational challenges for small online sellers in Malaysia.
Between Shopee, Lazada, TikTok Shop, and your own website keeping track of everything manually is time-consuming, error-prone, and just plain exhausting.
The right tool can change that. But with so many options available, it's hard to know which one actually fits your situation — especially if you're a solo seller or running a lean team without a big budget or IT support.
In this article, we break down four of the most commonly used tools for multi-channel order management in Malaysia: Merqury, EasyStore, Zepto, and Sellercraft, so you can make an informed decision based on what you actually need.
What to look for in an order management tool
Before jumping into the comparison, here are the things that matter most for small sellers:
- Ease of setup — you shouldn't need a developer to get started
- Multi-platform support — does it connect to the marketplaces you actually sell on?
- Order visibility — can you see all your orders in one place, in real time?
- Pricing — is it affordable at low order volumes?
- Learning curve — can your team (or just you) figure it out quickly?
With that in mind, here's how each tool stacks up.
- Merqury Best for: Sellers at any stage who want a focused, scalable order management tool
Merqury is a multi-channel order consolidator built for online sellers in Southeast Asia. It focuses on one core job — bringing all your orders into a single, easy-to-use dashboard — and does it well at every stage of your business.
Whether you're just starting out and want free order visibility, or you're running an established operation processing thousands of orders a month, Merqury has a plan that fits.
What sellers use it for:
- Viewing all marketplace and store orders in one inbox
- Tracking order status from paid → packed → shipped
- Getting centralised notifications across platforms
- Reducing manual checks and tab-switching
- Keeping fulfillment teams aligned with a single source of truth
Free plan includes: Order management across TikTok Shop, Shopee, and Lazada — pack, ship, and print AWB at no cost.
Solo plan adds: 5 platforms (including Shopify and WooCommerce), bulk actions, and the Merqury notifications app.
Growth plan adds: CSV export, advanced analytics, Slack & Telegram notifications, and up to 3 team members.
Business plan adds: Custom report builder, integration suite (Webhooks, Zapier), unlimited team members with permissions, and priority support.
Free trial: All paid plans come with a 3-month free trial.
Where it fits best: Sellers who want to start simple and scale without switching tools as they grow.
- EasyStoreBest for: Sellers who want to build and manage their own branded storefront
EasyStore is a full e-commerce platform going beyond order management to help you build your own online store, manage customer relationships, and run loyalty programmes.
It's a strong option if you're looking to grow a brand and want one platform to handle both your storefront and your multi-channel selling.
What it does well:
- Build a branded online store with your own domain
- Sync inventory across multiple sales channels
- Customer management and loyalty programme features
- Solid support and onboarding resources
Things to consider:
- More features than a seller focused purely on order management needs
- Pricing reflects the broader feature set
- Better suited for sellers who want a full storefront, not just order visibility
Where it fits best: Sellers building a brand who want an all-in-one commerce platform beyond just order management.
- ZeptoBest for: Sellers with complex inventory needs across multiple product lines
Zepto is an inventory and order management tool with multi-channel syncing capabilities. It's particularly useful if managing stock levels across platforms is your biggest operational headache.
What it does well:
- Inventory syncing across marketplaces
- Purchase order and stock management
- Reporting and low-stock alerts
Things to consider:
- More focused on inventory than order visibility
- Can feel complex for sellers with straightforward order management needs
- Better suited for sellers managing large or varied product catalogues
Where it fits best: Sellers with high SKU counts or multiple storage locations who need tight inventory control.
- SellercraftBest for: Scaling sellers who need a broader set of operations tools
Sellercraft offers multi-channel order and inventory management with a wider feature set, including bulk order processing and support for a range of Southeast Asian marketplaces.
What it does well:
- Multi-channel order and inventory management
- Supports major SEA marketplaces
- Bulk processing for higher order volumes
- Reporting and analytics
Things to consider:
- Feature-heavy for sellers who just need order consolidation
- Onboarding and setup takes more time
- Pricing scales up as your usage grows
Where it fits best: Sellers who are scaling quickly and need a more comprehensive operations platform to match.
Which tool is right for you?
Choose Merqury if you want a tool that grows with your business — from free order visibility when you're just starting out, all the way to a full operations dashboard for an established business processing up to 10,000 orders a month. It's the right fit if you want to stay focused on selling, not managing software.
- Just starting out? Start free — manage up to 100 orders/month across TikTok Shop, Shopee, and Lazada at no cost
- Solo seller? The RM49/mo Solo plan adds 5 platforms, bulk actions, and the Merqury notifications app
- Growing team? The RM149/mo Growth plan adds advanced analytics, Slack & Telegram notifications, and team member access
- Established business? The RM299/mo Business plan unlocks custom reports, Zapier integrations, and unlimited team members with permissions
Choose EasyStore if you want to build and own a branded storefront alongside your marketplace presence, and you need customer management tools to grow long-term.
Choose Zepto if inventory management is your biggest challenge and you need tight stock control across multiple product lines or storage locations.
Choose Sellercraft if you're scaling fast, processing high order volumes, and need a more comprehensive operations platform to keep up.
Final thoughts
There's no single tool that's right for every seller. The best choice depends on where you are right now and what's causing the most friction in your day-to-day operations.
But if managing orders across multiple platforms is slowing you down — Merqury is built to fix that at every stage, starting completely free.
👉 Start free or try any paid plan free for 3 months at merqury.asia